Refund policy
Refund & Return Policy
At FlameX, we are committed to delivering high-quality products and ensuring customer satisfaction. Please read our policy carefully before making a purchase.
All Sales Are Final
All purchases are considered final. We do not offer refunds, returns, or exchanges for change of mind, incorrect selection, or personal preference. By placing an order, you agree to these terms.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery at flamexlighter@gmail.com with:
- Your order number
- Clear photos or videos of the issue
Our team will review your case and, if approved, provide a replacement or appropriate resolution.
Lost or Missing Packages
If your package is lost in transit or marked as delivered but not received, please contact us. While we will do our best to assist, we are not responsible for issues caused by incorrect shipping information or carrier-related problems.
Order Changes & Cancellations
Orders are processed quickly to ensure fast delivery. Once an order is placed, it cannot be modified or canceled.
Shipping Delays
Shipping times may vary depending on your location and external factors. Delays caused by carriers, customs, or unforeseen circumstances are beyond our control and do not qualify for refunds.
Contact Us
If you have any questions or concerns regarding your order, feel free to contact our support team: